A defined event source
Agree on the plant-system or gateway connection and the meaning of each event.
Case study
A maintenance call, within reach.
A manufacturer routes existing maintenance requests to on-shift technicians and follows their responses.
Talk to usManufacturers & maintenance teams
The starting point.
The factory wants maintenance requests from equipment or work-order systems to reach the right technician on shift, with acceptance and progress coming back. Managers need to see responsibility without repeatedly calling around the workshop.
T9 · On the wrist
The customer and the initial idea
Manufacturers with several production lines, including production managers, maintenance crews and factory IT or integration teams.
Send a production-system event to the person assigned to investigate it. A compact wrist screen could show the equipment, the task and whether someone has accepted the work.
The factory wants maintenance requests from equipment or work-order systems to reach the right technician on shift, with acceptance and progress coming back. Managers need to see responsibility without repeatedly calling around the workshop.
The decisions we make together.
Acceptance is a separate state
Keep accepted, in progress and resolved distinct, with clear ownership for each transition.
A sensible notification flow
Test priority, repeat notifications and connection loss against the team’s actual workload.
What we would define together
We would map the event source, priority, assignment and acknowledgement. Together with the site team, we would separate receiving a job from reporting that the underlying issue is resolved.
A T9-based wrist interface could receive an event through the site’s selected system or gateway, show a brief task and return an acceptance or progress update.
From definition to a pilot.
Define the use case. Build the prototype.
Try it with the team. Refine the first batch.
Define the use case.
We would map the event source, priority, assignment and acknowledgement. Together with the site team, we would separate receiving a job from reporting that the underlying issue is resolved.
Build the first devices.
A T9-based wrist interface could receive an event through the site’s selected system or gateway, show a brief task and return an acceptance or progress update.
Try it. Plan the next batch.
A line trial would check whether requests reach the intended people and whether acceptance and progress remain clear to the whole maintenance team.
How the task would work
Receive the event
See which piece of equipment needs attention and the assigned task.
Accept the work
Confirm who is taking the job so the team can avoid duplicate responses.
Update the task
Report progress or request further help through the agreed maintenance workflow.
What the pilot should establish
A line trial would check whether requests reach the intended people and whether acceptance and progress remain clear to the whole maintenance team.
Discuss a production-support wearable
Talk to usFunctions, suitability and delivery scope are defined and validated for each project.