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A bicycle service worker wearing a compact pendant terminal.

Case study

The service job, close at hand.

A bicycle-service operator considers a compact pendant for viewing jobs and confirming work.

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A bicycle service worker wearing a compact pendant terminal.
Case study

Bicycle operators & service networks

The starting point.

The operator wants technicians handling several bicycles in succession to keep the current job matched to the right bike. A pendant can be lifted to view and secured before repair, while tasks and records stay linked to the operations system.

T9 · Clip & carry

The customer and the initial idea

Shared-bike operators and bicycle-service networks, with dispatch, field-maintenance and job-review teams.

A compact terminal on a secured carrier could keep a bicycle-service job nearby. Staff take it in hand to check the task, then secure it before continuing the work.

The operator wants technicians handling several bicycles in succession to keep the current job matched to the right bike. A pendant can be lifted to view and secured before repair, while tasks and records stay linked to the operations system.

The decisions we make together.

A bicycle service worker wearing a compact pendant terminal.
Case study
A controlled carrier

Evaluate carrier length, retention and release so the device does not swing into the working area.

The same T9 housing shown with a wristband, rear clip and complete lanyard.
Case study
Deliberate viewing

Design for lifting or detaching the screen when reading. A forward-facing worn camera does not automatically scan the bicycle.

T9 product reference, front three-quarter view with right-side buttons.
Product reference
A useful field record

Define asset matching, connection gaps and which updates the maintenance system needs.

What we would define together

We would review vehicle identification, task updates and the technician’s movements. The wearing arrangement must be designed around the work, including where the device rests between checks.

A T9-based pendant or clipped carrier could hold a small task interface. The worker deliberately brings the screen into view to read or confirm a job; the service system is connected for that workflow.

From definition to a pilot.

Define the use case. Build the prototype.
Try it with the team. Refine the first batch.

A light worktable with product sketches, a T9 sample and a screenless band during a product discussion.
Service illustration
Define the use case.

We would review vehicle identification, task updates and the technician’s movements. The wearing arrangement must be designed around the work, including where the device rests between checks.

A T9 terminal with two right-side buttons resting on its strap beside a development laptop.
Service illustration
Build the first devices.

A T9-based pendant or clipped carrier could hold a small task interface. The worker deliberately brings the screen into view to read or confirm a job; the service system is connected for that workflow.

A bicycle service worker wearing a compact pendant terminal.
Case study
Try it. Plan the next batch.

A field trial would check whether technicians can keep the device secure and complete the right job record between hands-on service steps.

How the task would work
  1. Open the right bicycle

    Match the bicycle with its service job using the agreed identification method.

  2. Check the next step

    Take the device in hand to read the task, then secure it while working.

  3. Update the job

    Record the result, parts used or the need for a follow-up visit.

What the pilot should establish

A field trial would check whether technicians can keep the device secure and complete the right job record between hands-on service steps.

Discuss a carried service terminal

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Functions, suitability and delivery scope are defined and validated for each project.